Why use a works tracking tool
A works tracking tool centralises all repair requests, tracks their progress, and keeps a complete history of interventions for each property. This eliminates lost emails, forgotten requests, and he-said-she-said disputes. BailBelgique’s property management platform provides this functionality.
Without a centralised tracking system, works management becomes chaotic:
- Requests get lost in email threads
- There is no clear timeline of who requested what and when
- Proof of action (or inaction) is difficult to establish
- Multiple properties multiply the complexity
A dedicated tool solves all of these issues with a structured, auditable process.
Key tracking features
| Feature | Benefit |
|---|---|
| Centralised requests | All repair requests in one place |
| Status tracking | Pending, in progress, completed |
| Photo documentation | Attach before/after photos |
| Communication log | All messages between parties recorded |
| Deadline alerts | Notifications for overdue works |
| Multi-property support | Manage works across all properties |
| Exportable history | Evidence for court proceedings if needed |
BailBelgique’s works tracking module integrates with your lease management: the system knows which repairs are the tenant’s responsibility and which are the landlord’s, based on the lease terms.
Benefits for both parties
For landlords:
- Proof of action: documented evidence that repairs were addressed promptly
- Cost tracking: monitor maintenance spending per property
- Legal protection: if a dispute reaches court, the complete history is available
- Portfolio overview: see all pending and completed works across properties
For tenants:
- Formal record: proof that a repair was requested on a specific date
- Transparency: visibility into the progress of requested works
- Evidence: if the landlord fails to act, the request history serves as court evidence
- Convenience: no need to send separate registered letters for every small repair
Regional specifics
Brussels-Capital Region
The Ordinance of 27 July 2017 reinforces the landlord’s maintenance obligations. A works tracking tool helps document compliance.
Wallonia
The Decree of 15 March 2018 applies the same maintenance obligations. Digital tracking provides evidence of compliance.
Flanders
The Flemish Housing Rental Decree of 9 November 2018 requires compliance with quality standards. A tracking tool helps demonstrate ongoing maintenance.
Civil Code, articles 1719-1720 (landlord’s maintenance obligation). Civil Code, article 1754 (tenant repairs). Regional quality standards.