BailBelgique is committed to making its website and application accessible to everyone, in accordance with European Directive 2016/2102 on the accessibility of public sector websites and mobile applications, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
1. Our Commitment
At BailBelgique, we believe that access to rental information and lease management tools must be universal. We continuously work to improve the user experience for people with disabilities, whether visual, auditory, motor, cognitive or neurological.
Our concrete commitments:
- Follow WCAG 2.1 Level AA as the minimum reference standard
- Integrate accessibility from the design phase (accessibility by design)
- Regularly test the site with screen readers and automated tools
- Train our teams in accessibility best practices
- Continuously improve the experience based on user feedback
2. Conformance Status
“Partially conformant” means that the majority of content meets accessibility standards, but some sections still require improvement. We are actively working to achieve full conformance.
| Standard | Version | Target level |
|---|---|---|
| WCAG — Web Content Accessibility Guidelines | 2.1 | AA |
| EN 301 549 (European standard) | V3.2.1 | Compliant |
| EU Directive 2016/2102 | — | Targeted |
3. Available Accessibility Features
We have integrated several features to facilitate navigation:
4. Supported Technologies
The accessibility of bailbelgique.be relies on compatibility with the following technologies:
- Semantic HTML5 (correct use of header, nav, main, article tags, etc.)
- WAI-ARIA to enhance accessibility of dynamic components
- CSS3 for visual adaptation (contrast, relative sizes)
- Progressive JavaScript — the site remains usable if JavaScript is disabled for essential features
Tested Browsers
| Browser | Versions |
|---|---|
| Google Chrome | 2 latest major versions |
| Mozilla Firefox | 2 latest major versions |
| Safari | 2 latest major versions |
| Microsoft Edge | 2 latest major versions |
Tested Screen Readers
- NVDA (Windows) — with Firefox and Chrome
- JAWS (Windows) — with Chrome and Edge
- VoiceOver (macOS and iOS) — with Safari
- TalkBack (Android) — with Chrome
5. Evaluation Method
The conformance assessment was carried out using a combined approach of automated testing and manual audits:
- Automated tools: axe DevTools, Lighthouse, WAVE
- Manual keyboard testing: mouse-free navigation across all user journeys
- Screen reader testing: NVDA and VoiceOver on main pages
- Contrast checking: Contrast Ratio Analyzer tool
- User testing: regular feedback from people with disabilities
The last full evaluation was completed on [date to be filled in]. A new audit is scheduled every 12 months, as well as after every major redesign.
6. Known Limitations and Non-Conformances
Despite our efforts, some parts of the site still present accessibility limitations. We are actively working to address them.
6.1 Current Limitations
- Some downloadable PDF documents (older templates) are not yet optimised for screen readers
- Some demo videos do not yet have synchronised subtitles
- The cookie manager may present keyboard navigation difficulties on some older browsers
- Some complex charts (profitability simulator) require a more detailed alternative text description
6.2 Exemptions for Disproportionate Burden
In accordance with Directive 2016/2102, certain older content (prior to 23 September 2018) may benefit from an exemption for disproportionate burden. This content is progressively being replaced with accessible versions.
Some content embedded from third-party sources (YouTube videos, Google Maps, external widgets) may present accessibility limitations beyond our direct control.
7. Alternative Solutions
If you encounter inaccessible content, we offer several alternative solutions:
- Inaccessible PDF documents: we can send you a Word or plain text version upon request
- Videos without subtitles: a text transcript can be provided by email
- Complex forms: our customer service team can assist you by phone or email
- Electronic signature: if you experience difficulties, an alternative process (paper signature, assisted completion) is available
Contact us to request any personalised accommodation for your situation.
8. Reporting an Accessibility Issue
If you encounter an accessibility barrier preventing you from accessing content or a feature on the site, please report it to us.
Please include in your message:
- The URL of the page concerned
- A description of the issue encountered
- The device used (computer, mobile, tablet)
- The browser and its version
- Any assistive technology used (screen reader, braille display, voice recognition software, etc.)
Your feedback is invaluable. It helps us continuously improve the accessibility of the site for all our users.
9. Escalation Procedure
If you have reported an accessibility issue to BailBelgique and have not received a satisfactory response, you may contact the Federal Public Service BOSA (Strategy and Support), which is responsible for digital accessibility in Belgium.
You may also contact UNIA (the Interfederal Centre for Equal Opportunities) if you believe you are a victim of discrimination based on disability:
- UNIA: www.unia.be — free number 0800 12 800
10. Continuous Improvement Plan
Accessibility is an ongoing process, not a fixed state. Our action plan includes:
Short term (0–6 months)
- Redesign of downloadable PDF documents to make them accessible to screen readers
- Addition of subtitles to all demo videos
- Improvement of the cookie manager for better keyboard accessibility
Medium term (6–12 months)
- Full accessibility audit by a specialist external firm
- Ongoing training for design and development teams
- Implementation of a high contrast mode and text size adjustment
Long term
- Aim for full WCAG 2.1 AA conformance, then migration to WCAG 2.2 once stabilised
- Systematic integration of user testing with people with disabilities into the development cycle
11. Contact
For any questions regarding the accessibility of bailbelgique.be:
- Email: contact@bailbelgique.be
- Post: BailBelgique SRL — Accessibility Service, Avenue Louise 367, 1050 Brussels, Belgium
This accessibility statement was established on 7 April 2026. It is reviewed at least once a year.