My landlord wants to increase charges retroactively: 1,200 EUR claimed
Isabelle, a tenant in Brussels, shares how her landlord claimed 1,200 EUR in retroactive charges over 2 years. Analysis of the statement, challenge and resolution.
- 01 The surprise
- 02 Analysing the statement
- 03 The challenge
- 04 The agreement
- 05 Lessons learned
March 2025 — the surprise
I have been living in a 2-bedroom apartment on the 4th floor of a building in Etterbeek for 3 years. Rent: 1,050 EUR + 150 EUR charge provisions. My landlord, Mr Lemaire, in his sixties, owns 3 apartments in the building. A residential lease of 3-6-9.
On 5 March, I received a letter from Mr Lemaire: “Charge regularisation 2023-2024: balance due of 1,200 EUR.” The letter mentioned an increase in co-ownership charges and asked me to pay this sum within 30 days. No statement attached. No supporting documents. Just an amount and a deadline.
1,200 EUR is the equivalent of 8 months of charge provisions. My reflex: do not pay and request an explanation.
March 2025 — analysing the statement
On 10 March, I replied by email to Mr Lemaire, demanding the detailed statement of charges with supporting documents, as provided for in the lease and the Brussels Housing Code.
On 25 March, I finally received the statement. 4 pages, 23 charge items. I took the time to analyse it line by line with the lease in hand. Result:
Charges recoverable from the tenant (legitimate):
- Communal water: 180 EUR/year (OK)
- Communal electricity: 220 EUR/year (OK)
- Common areas cleaning: 480 EUR/year (OK)
- Lift (contract + maintenance): 320 EUR/year (OK)
Charges NOT recoverable from the tenant (illegitimate):
- Co-ownership reserve fund: 600 EUR/year (landlord’s responsibility)
- Building manager’s fees: 450 EUR/year (landlord’s responsibility)
- Roof repair: 1,800 EUR shared (landlord’s responsibility)
- Building insurance: 380 EUR/year (landlord’s responsibility)
Co-ownership charges and service charges are not the same thing. The landlord pays co-ownership charges to the building manager, then passes on only the portion related to the use of the property to the tenant. The reserve fund, structural works and building manager’s fees are never the tenant’s responsibility.
Recalculating with only the recoverable items, the actual supplement over 2 years was 340 EUR (i.e. 170 EUR/year), not 1,200 EUR. Mr Lemaire had passed on the full co-ownership charges without sorting.
April 2025 — the challenge
On 2 April, I sent a registered letter to Mr Lemaire. I detailed item by item which charges were recoverable and which were not, with reference to the lease articles and the Brussels Housing Code. I concluded: I acknowledge owing 340 EUR in regularisation, but refuse the 860 EUR in non-recoverable charges.
Mr Lemaire called me on 8 April, annoyed: “The co-ownership charges have gone up, it’s normal that I pass them on.” I calmly explained the distinction to him. He insisted: “My building manager invoices me for everything, and you benefit from it.”
I proposed a meeting to discuss calmly, documents in hand. On 20 April, we met around a table. I had printed the lease and the building manager’s statement. After 45 minutes, Mr Lemaire understood — or accepted — that the reserve fund and roof repairs were not my responsibility.
May 2025 — the agreement
On 8 May, we signed a written agreement:
- I pay 340 EUR in regularisation in 2 monthly instalments of 170 EUR (May and June)
- Mr Lemaire undertakes to provide a detailed annual statement each year before 31 March
- Monthly provisions increase from 150 to 175 EUR to cover the real increase in recoverable charges
- The agreement lists the exhaustive recoverable items, to avoid any future ambiguity
Result: 1,200 EUR claimed, 340 EUR actually due. 860 EUR saved by taking the time to analyse the statement. The resolution took 9 weeks, without a court, without a lawyer, without conflict. I used a rental management software to archive the statements and track payment history.
What I learned
This experience reminded me that trust does not exclude scrutiny. Three lessons for every tenant:
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Never pay a charge regularisation without a detailed statement. It is your right to demand one, and it is the landlord’s obligation to provide it. Without a statement, no payment.
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Learn to distinguish recoverable from non-recoverable charges. The reserve fund, structural works, building manager’s fees, building insurance: all of that is the landlord’s responsibility. Many landlords do not make the distinction, through ignorance rather than bad faith.
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A reasoned registered letter is better than a phone call. My letter detailing item by item the contested charges framed the discussion. Mr Lemaire could not ignore the written arguments as he could have ignored a verbal remark.
For other rental dispute situations: My landlord enters my home without warning, My landlord will not make repairs and My landlord refuses to return the deposit.
- “**Demand a detailed statement of charges every year.** A landlord who invoices charge provisions is required to provide an annual statement with supporting documents. Without a statement, no regularisation is possible.
- “**Check every item in the statement.** Some co-ownership charges are not recoverable from the tenant (reserve fund, structural works, building manager's fees). Only charges related to the use of the property are the tenant's responsibility.
- “**Challenge in writing within 30 days.** If you receive a statement you consider excessive, challenge it by registered letter within 30 days. After this period, the landlord could argue that you tacitly accepted.
Week-by-week timeline
Frequently asked questions
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Yes, but only as part of an annual regularisation based on actual expenditure. If the lease provides for charge provisions (monthly advances), the landlord must provide an annual statement comparing provisions paid against actual expenditure. The supplement or overpayment is then adjusted. But they cannot retroactively increase a fixed charge amount.
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Only charges related to the use of the property are recoverable: water, communal electricity, lift, cleaning, gardening, collective heating. Non-recoverable co-ownership charges include: reserve fund, renovation works, building manager's fees, building insurance, administrative management costs.
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Yes, the tenant has a right of access to supporting documents for charges. The landlord must provide the detailed statement and make supporting documents available (invoices, meter readings, building manager's statement). In the Brussels Region, this right is explicitly provided for by the Brussels Housing Code.
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If the landlord does not provide the annual statement, the tenant can refuse to pay any charge supplement. A landlord who does not meet their transparency obligation cannot claim a regularisation. In the event of a dispute, the justice of the peace will order the statement to be produced.
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